1qqq Privacy Policy

Who Operates 1qqq

1qqq (accessible at www-1qqq.com) is an online gaming platform serving players in Bangladesh. When this policy says "1qqq", "we", "us", or "our", it refers to the company operating the 1qqq platform. We act as the data controller for the personal information you provide when you register, deposit, or contact our support team.

If you have any question about how we handle your data, the fastest route is our support email: [email protected]. Our 24/7 live chat team can also direct your query to the right person.

Data We Collect From You

We only collect information that is necessary to run your account safely and comply with responsible gaming requirements. The table below shows each category, what it includes, and when it is collected.

We do not ask for data that is irrelevant to running your account. We will never ask for your full payment card PIN or bKash wallet password.

Why We Use Your Data

Every piece of data we hold has a specific purpose. Here is how each type is used:

Running your account

Your name, contact details, and payment account numbers let us process deposits via bKash or Nagad (usually within 6 minutes), pay out withdrawals, and send you transaction confirmations. Without these details, we cannot transfer funds safely.

Identity verification (KYC)

Before your first withdrawal, we ask you to verify your identity using a National ID Card, passport, or driving licence. This step protects you from unauthorised access and helps us confirm that every account belongs to a real adult resident. KYC review normally completes within 24 hours.

Responsible gaming checks

We use your gaming activity data to monitor for signs of problem gambling. If your pattern changes significantly, our team may reach out. You can also set deposit limits or self-exclusion periods from your account settings at any time.

Fraud prevention and security

Device and IP data help us detect unusual login attempts and block accounts that show signs of collusion or bonus abuse. This protects the broader player community as well as 1qqq.

Promotions and communications

If you opt in during registration, we may send you details of reload bonuses, cashback offers, and VIP updates by SMS or email. You can opt out of marketing messages at any time by contacting support or updating your notification settings.

Cookies and Similar Technologies

1qqq uses cookies and local storage tokens on our website and in the Android app (version 3.9.15). These fall into three categories:

• Essential cookies — keep you logged in and remember your session preferences. Disabling these will prevent the site from working correctly.
• Analytics cookies — tell us which games load slowly, which pages cause players to leave, and how the registration flow performs. Data is aggregated and not tied to your personal identity.
• Marketing cookies — used only if you arrive via a referral link. They track which promotion brought you to 1qqq so we can credit the correct referral bonus (৳375 per qualifying referral).

You can manage cookie preferences through your browser settings. Blocking analytics or marketing cookies does not affect your ability to play or withdraw.

When We Share Your Data

We do not sell your personal data. We share it only in the following situations:

• Payment processors — bKash, Nagad, Rocket, and partner banks receive the minimum data needed to complete a transaction.
• Game providers — providers such as Evolution, Ezugi, Spribe, JILI, JDB, and KA Gaming receive a session token so your game loads. They do not receive your full identity record.
• Legal requirements — if a court order or government authority requires disclosure, we comply and will notify you where permitted by law.
• Business transfers — if 1qqq merges with or is acquired by another entity, your data may transfer as part of that transaction. We will notify you in advance.

How Long We Keep Records

Different types of data have different retention periods based on their purpose:

Once a retention period ends, we delete or anonymise the data so it can no longer be linked to you personally.

Security Measures

1qqq applies several layers of protection to keep your account and data secure:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• Passwords are stored as one-way hashes. 1qqq staff cannot read your password.
• Financial transfers require a secondary SMS confirmation to your registered mobile number.
• Our systems run automated checks that flag login attempts from unfamiliar locations and devices.
• Internal access to player data is restricted to staff with a documented business need and is logged for audit purposes.

No online platform can guarantee zero risk of a breach. If a breach affecting your data occurs, we will notify you within 72 hours of becoming aware, along with steps to protect your account.

Your Rights as a Player

You have the following rights regarding your personal data held by 1qqq:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or outdated information (such as a changed mobile number).
• Deletion — request that we delete your data where we have no legal obligation to retain it.
• Restriction — ask us to stop processing your data while a correction request is under review.
• Portability — receive a structured export of your account data in a common machine-readable format.
• Withdraw consent — opt out of marketing messages at any time, without affecting your ability to play.

To exercise any of these rights, email [email protected] with the subject line "Data Request" and your registered mobile number. We will respond within 30 days.

Players Under 18

1qqq is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. During registration, we ask for your date of birth, and KYC verification confirms your age via a government-issued document.

If you believe a minor has created an account, contact us immediately at [email protected]. We will suspend the account and delete the associated data promptly.

Updates to This Policy

We review this Privacy Policy at least once a year and whenever a significant change occurs in how we handle data. The "Last updated" date at the top of this page always reflects the most recent revision.

For material changes, such as a new data category or a change to our retention periods, we will send a notification to your registered mobile number or email at least 14 days before the change takes effect. Continuing to use 1qqq after that date means you accept the updated policy.

Contact Our Privacy Team

If you have a question, concern, or formal request related to your personal data, here is how to reach us:

When emailing about a data request, include your registered mobile number and a brief description of your query. This helps us locate your account and respond accurately.