Responsible Gaming at 1qqq

Who This Applies To

Every registered player on 1qqq is covered by this policy. You must be at least 18 years old to open an account. By registering, you confirm that you meet this requirement and that gambling is legal in your jurisdiction.

Responsible gaming is not just about problem gambling. It is about understanding the product you are using. All games on 1qqq — slots, fishing games, live tables — are designed with a statistical house edge. Over time, the house wins more than players do. The only sustainable reason to play is entertainment; never treat it as a source of income or a way to recover lost money.

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Signs That Gambling May Be Causing Harm

Most people who gamble do so without any problem. But patterns can shift. The following questions can help you assess whether gambling has moved from leisure to something more difficult.

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Tools Inside Your 1qqq Account

You can find all responsible gaming settings in My Account → Responsible Gaming after logging in. No fee, no waiting period — changes to deposit limits take effect immediately.

Deposit Limits

Set a maximum deposit amount per day, week, or month. Once a limit is active, 1qqq will not process deposits above it for that period. You can lower your limit at any time — it updates straight away. Raising a limit takes 48 hours to take effect, giving you time to reconsider.

Session Time Reminders

Set a session length (for example, 60 minutes). When you reach that time, a notification appears in-app or in-browser. You can dismiss it and continue, but the reminder is there every time you hit the limit.

Loss Limits

Set a maximum loss amount per day, week, or month across all games. Once reached, further bets are blocked for the rest of that period. This limit cannot be raised within the same period — it resets at the start of the next one.

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Self-Exclusion and Cooling-Off Periods

Cooling-Off Period

A cooling-off period locks your account for a short, defined time — 24 hours, 48 hours, 7 days, or 30 days. During this period, you cannot log in, deposit, or place bets. Active bonuses are paused. Any winnings from bets already settled before the lock are unaffected.

Self-Exclusion

Self-exclusion is a longer, more permanent step. You choose a minimum period: 6 months, 1 year, 2 years, or indefinite. Once self-exclusion starts, 1qqq will close your account, cancel any pending bonuses, and add your contact details to an internal suppression list so you do not receive any promotional emails or messages during the exclusion.

How to Request

1. Log in and go to My Account → Responsible Gaming.
2. Select "Self-Exclusion" or "Cooling-Off" from the menu.
3. Choose your period and confirm with your account password.
4. You will receive a confirmation email within one hour. The lock takes effect within 24 hours at the latest.

If you are unable to log in, email [email protected] with the subject line Self-Exclusion Request and include your registered mobile number. The 1qqq responsible gaming team handles these requests around the clock.

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Keeping Underage Players Out

1qqq does not permit anyone under 18 to register or play. During registration, we collect your date of birth and require a government-issued ID before your first withdrawal. Documents accepted include National ID Card (NID), passport, or driving licence.

If you share a device with a minor, please use your device's built-in parental controls or a filtering service to block access to 1qqq and similar sites. Do not share your account credentials or leave your session open on a shared device.

If 1qqq has reasonable grounds to believe an account holder is under 18, we will suspend the account immediately and withhold any funds pending a full identity check.

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What 1qqq Does on Our Side

Responsible gaming is not only your responsibility. Here is what 1qqq does operationally:

• No pressure tactics. 1qqq does not send promotional messages to players who have set a loss limit or are in a cooling-off period.
• Affordability awareness. We may contact you if our systems detect unusual deposit frequency or significant loss patterns in a short period.
• No credit. 1qqq does not offer credit or allow players to wager with borrowed platform funds.
• Fair game info. RTP percentages for all games are published on the game details page so you know the statistical return before you play.
• 24/7 support access. The live chat and email team are always available — you do not need to wait for business hours to request account restrictions.

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Where to Get Help in Bangladesh

If gambling is affecting your mental health, finances, or relationships, speaking to a professional is the most effective step. While Bangladesh does not yet have a dedicated gambling helpline, the following resources can help:

• Kaan Pete Roi — a Bengali-language emotional support helpline. Available evenings and weekends.
• National Mental Health Helpline (Kiran) — covers anxiety, addiction, and behavioural issues. Toll-free within Bangladesh.
• Your local upazila health complex — can refer you to a counsellor for addiction-related concerns at no cost.

Talking to a trusted family member or a religious leader is also a valid first step — many people find it easier to open up to someone they already know before approaching a formal service.

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Reaching the 1qqq Responsible Gaming Team

For any responsible gaming matter — setting limits, requesting exclusion, reporting a suspected underage account, or just asking a question — contact us directly:

• Live Chat: available 24/7 through the chat icon in the app or on the website.
• Email: [email protected] — use the subject line Responsible Gaming so it reaches the right team first.

Requests submitted via email are acknowledged within 2 hours and resolved within 24 hours. For urgent self-exclusion requests, live chat is the fastest route.

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Questions About Responsible Gaming at 1qqq

1. Can I lower my deposit limit immediately?

Yes. Reducing a deposit limit takes effect the moment you save it in My Account → Responsible Gaming. There is no cooling-off period for reductions — only for increases, which require 48 hours.

2. What happens to my bonus if I self-exclude?

Active bonuses are cancelled when self-exclusion begins. Any wagering progress is lost. Winnings already credited to your real-money balance before exclusion started remain yours and can be withdrawn after the exclusion period ends and your account is verified.

3. Will 1qqq contact me during a self-exclusion?

No. Once self-exclusion is active, we remove your contact details from all marketing lists. You will only receive transactional emails — for example, the confirmation of the exclusion itself, or a final balance statement if you request one.

4. I think someone else is using my account. What should I do?

Contact us immediately via live chat or email at [email protected]. We can freeze the account within minutes while we investigate. Change your bKash/Nagad PIN if you believe your payment method is also at risk.

5. Is there a minimum age verification at registration?

You must confirm you are 18 or older during registration. Full identity verification (NID, passport, or driving licence) is required before your first withdrawal. If there is any doubt about age, 1qqq will suspend the account and request documentation before allowing any further activity.